Privacy Policy
Introduction
Welcome to Ingot Technologies LLC (Ingot). Ingot operates the website ingot.gg and certain services under the name "Ingot" and is referred to as "Ingot" in this Privacy Policy. This Privacy Policy is designed to help you understand how we collect, use, and share your information, and to help you understand and exercise your privacy rights.
Description of Our Services
Ingot provides cloud hosting services, including game hosting, virtual private servers, and other related services (collectively, the "Services").
Personal Information We Collect
While you use our Services, we collect only the minimal amount of data needed to provide you with our Services. However, we may collect additional types of information when you visit our website or communicate with us through other means, such as email or social media.
Information You Provide to Us Directly
- Account Creation: We may collect information when you create an account with us, such as your email address, username, and password. Note that although you provide login credentials to access our services, we do not store your plain-text password on our servers.
- Purchases: We may collect information and details associated with your purchases, including payment information collected by our third-party payment processors (e.g., Stripe, PayPal) on our behalf. We do not directly collect or store any payment card information, but may receive billing address or other non-sensitive information associated with your payment card from our third-party processors.
- Your Communications with Us: We may collect information when you communicate with us, such as when you request customer or technical support, request information about our Services, or otherwise communicate with us.
- Surveys: We may contact you to participate in surveys about our Services, and some of these surveys may ask you to provide certain information about yourself.
Information Collected Automatically
We may collect certain information automatically when you visit our website or use our Services to provide and measure our Services for security, performance, and fraud prevention purposes:
- Automatic Data Collection: In order to protect you and our Services, we may automatically collect certain information when you visit our website or use our Services, such as your Internet Protocol (IP) address (temporarily), device information, and authentication cookies.
- Cookies and Other Technologies: Please see our Cookie Policy for more information.
- Analytics: We may use technologies and other third-party tools, including those provided by Google, to better understand how individuals use our Services. These tools are only used on Ingot's marketing sites ("ingot.gg") and not Ingot services.
How We Use Your Information
Administering Our Services
- Administering your account
- Providing you with customer support and responding to your inquiries
- Communicating with you about your account, purchases, or use of our Services, including any changes to our terms or policies
Operational Purposes
- Preventing and detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity
- Measuring and analyzing interest and engagement in our Services
- Short-term, transient use, such as customization of content that is displayed on our website
- Improving, upgrading, or enhancing our Services
- Developing new products and services
- Ensuring internal quality control and safety
- Verifying your identity and preventing fraud, including requests to exercise your privacy rights under this Privacy Policy
- Debugging to identify and repair errors that impair existing intended functionality of our Services
- Enforcing our terms, agreements, and policies, including our Acceptable Use Policy, Terms of Service, and this Privacy Policy
- Complying with legal obligations, including complying with requests from law enforcement or government agencies
Marketing and Advertising Our Services
We may use your information to market and advertise our Services directly to you if you have signed up for our Services.
Other Purposes
We may use your information for other purposes as requested by you or as permitted by applicable law.
Consent: We may use your information for other purposes with your explicit consent.
Consent: We may use your information for other purposes with your explicit consent.
How We Disclose Your Information
We disclose your information to third parties for limited business purposes, including to provide payments processing, to provide customer support, to protect us or others, or in the event of a major business transaction such as a merger, sale, asset transfer, or in the unlikely event of bankruptcy, as described below.
Security of Your Information
We take steps to ensure that your information is treated securely and in accordance with this Privacy Policy. Unfortunately, no system is 100% secure, and we cannot ensure or warrant the security of any information you provide to us. We have taken appropriate safeguards to require that your personal information will remain protected and require our third-party service providers and partners to have appropriate safeguards as well.
Retention of Personal Information
We store the personal information we receive as described in this Privacy Policy for as long as you use our Services or as necessary to fulfill the purpose(s) for which it was collected, provide our Services, resolve disputes, establish legal defenses, conduct audits, pursue legitimate business purposes, enforce our agreements, and comply with applicable laws.
Children's Privacy
Our Services are not directed to children under the age of 18, and we do not knowingly collect personal information from children under the age of 18. If we learn that we have collected personal information of a child under the age of 18, we will take steps to delete such information from our Services as soon as possible.
Your Privacy Choices and Rights
- Email Communications: You can opt out of our marketing emails at any time by clicking the "unsubscribe" link at the bottom of our marketing messages.
- Cookie Choices: Please see our Cookie Policy for more information.
- "Do Not Track": Do Not Track ("DNT") is a web browser setting that users can set in certain web browsers. Please note that we do not respond to or honor DNT signals or similar mechanisms transmitted by web browsers.
- Access to Your Information: You may request access to your personal information by contacting us. We will respond to your request within a reasonable timeframe.
Changes to Our Privacy Policy
We may revise this Privacy Policy from time to time in our sole discretion. If there are any material changes to this Privacy Policy, we will notify you as required by applicable law.
Contact Us
If you have any questions about this Privacy Policy, please email us at support@ingot.gg.